Frequently Asked Questions
Everything you need to know about bringing Italian design into your home.
What is the standard shipping time for large appliances?
Large appliances, such as refrigerators and ranges, typically ship via specialized freight within 5-10 business days. You will receive a tracking number and a call to schedule a delivery window once the item reaches your local hub.
Do Smeg products come with a manufacturer warranty?
Yes, all new Smeg appliances come with a limited manufacturer's warranty. Small appliances generally carry a 1-year warranty, while major appliances typically include a 2-year warranty covering parts and labor.
What is your return policy for small appliances?
We offer a 30-day return policy for small appliances in their original, unopened packaging. Please note that once an item has been used, it may only be returned if it is found to have a manufacturing defect.
Are Smeg appliances energy efficient?
Sustainability is a core value for Smeg. Many of our refrigerators and dishwashers are Energy Star certified, designed to reduce energy consumption while maintaining high performance and iconic style.
How do I clean and maintain my retro-style kettle or toaster?
To preserve the powder-coated finish, we recommend wiping the exterior with a soft, damp cloth and mild detergent. Avoid abrasive cleaners or scouring pads which can scratch the signature high-gloss surface.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through services like Affirm or Klarna for larger purchases.